Rental Car Company Pays it Forward to Thankful Customer With Free Stroller
Being the parent of a new baby can be pretty exhausting and cause you to lose your bearings once in awhile. When you have twins, it can disorient you pretty badly. Earlier this month, Coty Vincent of Tulsa, Oklahoma was the victim of a car crash where the car that struck her vehicle took off without exchanging information or even stopping. Vincent had her twins with, Holt and Levi (both 11 months old) with her at the time, and thankfully they were fine.
Then, Vincent had to take them to Enterprise Rent-a-Car in Tulsa to get a new vehicle while hers was being repaired. Vincent has just a single stroller, so she is usually carrying one of her babies around while the other gets a ride. She wasn’t ever really planning on twins, which is why she never got the double stroller. With a stroller in one hand and a baby in the other, Vincent didn’t know what to do with one of her sons when she had to fill out the paperwork.
That’s when the Enterprise employee across the counter named John kindly offered to hold one of the babies while she filled paperwork. Not only that, but John was able to work on his computer with one hand while holding the baby, going above and beyond for Vincent. After all, it only came natural for John to become a multitasker since he himself has a twin sister.
Vincent was incredibly thankful for John’s service when she really needed help, and she felt the need to share it with her friends on social media. So she snapped a photo of John focusing on the computer while her son was clinging to him and playing with his shirt. Vincent posted the photo with the caption “One of the most compassionate and caring people I’ve ever met. We need more people like John who go that extra step. Be a John.”
Vincent’s post caught the attention of her social media friends, and the post quickly went viral when a lot of them were starting to like and share it among their other circles of friends. It then caught the attention of a popular Facebook page with millions of followers that submitted Vincent’s post that has swelled to nearly 100,000 likes and thousands more shares. It went so viral, in fact, that even Enterprise’s social media team spotted it on Facebook.
Almost immediately after seeing the post, Enterprise said that they would be donating a double stroller to Vincent so that she doesn’t have to always carry one of her children, and that John would be getting a nice reward for his excellent customer service. Vincent was ecstatic and touched, saying that “I’m at the point where I’m speechless now about how far it’s gone in two days.” She would go on to say that “It’s such a small act that’s touched so many people’s lives. What John did for me, and I’m sure what he’s done for many other, has just made a better day.”
Enterprise was more than happy to help thanks to the best kind of publicity that you can get; positive and at no cost. They released a statement on their official Facebook page that they were moved by Vincent’s post to the point where they wanted to “return the favor and do something special for her.” It has helped encourage thousands that even a small good deed can still go a long way.
Vincent said that she also hopes it creates more good deeds around the world, “It could be something as simple as offering lemonade at your local park, buying a hotel room for a homeless man for a night or opening a door for somebody. I think this world would be a much better place with small acts of kindness that go so far.” It’s definitely hard to argue with that.